Track My Order

Here is how to follow an order from the moment it is placed.

Finding your order number

Your order number appears in the confirmation email sent as soon as the order goes through. It begins with a hash symbol followed by a number. If you cannot find that email, check your spam and promotions folders and search your inbox for Oak Mercer. If you created an account at checkout, every order and its number is listed in your account area.

What the tracking email contains

When your order ships you will receive a second email. It carries the order number, a list of what has shipped, and a tracking link. That link takes you to the carrier page for your parcel, which is where the most current status always lives. If an order travels in more than one parcel, you may receive more than one tracking email, each with its own link.

If tracking has not updated

A tracking number is created when the shipping label is generated, which can happen before the parcel is physically scanned. Until that first scan, the link may show nothing at all. It is also normal for a status to sit still for a stretch while a parcel moves between scanning points. Give the link some time and check it again later before assuming something has gone wrong.

Getting in touch

Contact us through the form on our contact page if the tracking link is not working, if the status has not changed for a long stretch, or if the parcel is marked as delivered and you do not have it. Send your order number and the email address you used at checkout. We will look at the order record, tell you what we can see on our side, and follow it up from there.