Refund policy

Last updated: September 18, 2026

We want the piece you ordered to be right in your room. If it is not, this
page explains exactly how to return it.

60 DAY RETURN WINDOW

You have 60 days from the day your order arrives to request a return. After
60 days we are not able to accept a return request.

To be eligible, the item must be unused, undamaged, and in the same condition
you received it, with its original packaging and any included hardware,
mounting plates or accessories.

HOW TO START A RETURN

Email supportoakmercer@gmail.com with your order number and the item you want
to return. Photographs help, especially if something arrived damaged.

We will reply with a return authorization and the address to send the item to.
Please do not send an item back before you receive that reply, because we
cannot process a return we are not expecting.

RETURN SHIPPING COSTS

If the item arrived damaged, defective, or is not what you ordered, we cover
the cost of return shipping and you pay nothing.

If you are returning because you changed your mind, you cover the cost of
return postage. We recommend a tracked service, because we cannot issue a
refund for an item that does not reach us.

REFUNDS

Once your return arrives and we have inspected it, we will email you to
confirm. Approved refunds are issued to your original payment method within
5 to 10 business days.

Your bank or card issuer may take additional time to post the refund to your
account. If more than 15 business days have passed since we confirmed your
refund, contact us at supportoakmercer@gmail.com.

DAMAGED OR DEFECTIVE ITEMS

Inspect your order as soon as it arrives. If anything is broken, damaged in
transit, or faulty, contact us within 7 days of delivery with photographs of
the item and the packaging. We will arrange a replacement or a full refund,
whichever you prefer, at no cost to you.

Several of our pieces are made of ceramic, glass and solid wood. Natural
variation in grain, glaze and colour is a feature of these materials and is
not a defect.

EXCHANGES

The fastest way to exchange an item is to return the original for a refund and
place a new order for the piece you want. This gets the replacement to you
sooner than waiting for an exchange to be processed.

ORDER CANCELLATIONS

If you need to cancel, email us as soon as possible. We can usually cancel an
order that has not yet been dispatched. Once an order has left us it becomes a
return and follows the process above.

ITEMS WE CANNOT ACCEPT BACK

We cannot accept returns on items that have been assembled, mounted, drilled
into a wall, or otherwise modified, or on any item marked final sale at the
time of purchase.

CONTACT

Oak Mercer
171 University Blvd, Clarion PA 16214, United States
supportoakmercer@gmail.com
+1 470-244-4812
Support: Monday to Friday. We aim to reply within 1 business day.