Shipping policy

SHIPPING POLICY

Last updated: September 18, 2026

WHERE WE SHIP

Oak Mercer ships within the United States only. We are not able to deliver to
international addresses at this time.

SHIPPING OPTIONS AND COSTS

  Standard shipping
  Free on every order, with no minimum spend
  3 to 5 business days after dispatch

  Express shipping
  $15.00
  1 to 2 business days after dispatch

Standard shipping is free on every order. There is no threshold to reach and
no shipping charge added at checkout. Express is available at checkout if you
need it sooner.

ORDER PROCESSING

Orders are processed Monday to Friday, excluding public holidays. Most orders
are prepared and handed to the carrier within 1 to 2 business days of being
placed.

Orders placed on a weekend or a holiday begin processing the next business
day. The delivery estimates above begin from dispatch, not from the moment you
order, so a standard order typically arrives within 4 to 7 business days in
total.

During seasonal peaks processing can take a little longer, and we will say so
on the site when that is the case.

TRACKING YOUR ORDER

When your order is dispatched you will receive a confirmation email with a
tracking number and a link to follow it.

Tracking can take 24 to 48 hours to show its first scan after you receive that
email. If your tracking has not updated after 5 business days, contact us at
supportoakmercer@gmail.com with your order number and we will chase it with
the carrier.

DELIVERY ESTIMATES ARE ESTIMATES

The timescales above come from the carrier and are not guarantees. Weather,
carrier backlogs and incorrect addresses can all extend them, and those delays
are outside our control.

MULTIPLE ITEM ORDERS

Orders containing several items may arrive in more than one parcel and on
different days. If part of your order has arrived and the rest has not shown
up within a further 7 business days, contact us.

DELIVERY ADDRESSES

Please check your shipping address carefully before completing checkout. We
are not able to redirect a parcel once it has been handed to the carrier.

If a parcel comes back to us as undeliverable because the address was
incomplete or incorrect, we will contact you. You can choose a refund for the
items, or you can pay the cost of reshipping to a corrected address.

LOST OR MISSING PARCELS

If tracking shows no movement for 10 business days, or shows delivered when
nothing has arrived, contact us within 30 days of the dispatch date. We will
open an enquiry with the carrier and either replace your order or refund you
in full once that enquiry concludes.

DAMAGED IN TRANSIT

Inspect your order when it arrives. If anything is broken or damaged, contact
us within 7 days of delivery with photographs of the item and its packaging.
We will send a replacement or refund you in full at no cost to you. This is
covered in more detail in our Return and Refund Policy.

CHANGES OR CANCELLATIONS

Email us as soon as possible if you need to change or cancel an order. We can
usually act on it while the order is still being processed. Once it has left
us it becomes a return and follows our Return and Refund Policy.

CONTACT

Oak Mercer
171 University Blvd, Clarion PA 16214, United States
supportoakmercer@gmail.com
+1 470-244-4812
Support: Monday to Friday. We aim to reply within 1 business day.